Terms and conditions - Finland

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Validity of contract

By making a purchase via Tailor Store's website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (Tailor Store) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Tailor Store will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. Information about the status of the order is accessible via the customer's account at any time. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.

Prices

Prices displayed on this website include 25.00 % VAT. The final amount of the order will be displayed in the shopping cart, and no extra charges will apply. The shipment of orders is always duty-free within the EU

Payment

The following payment options are available

• VISA or Mastercard. Via payment service DIBS which is PCI-DSS-certified. DIBS handles and protects all sensitive credit card information which is sent encrypted with SSL-technology. No extra charges apply.
• Paypal. Extra payment charges may apply.

As soon as the order value is paid, the processing of your order will be started. When paying via credit card or other direct payment methods, the order value will be withdrawn instantly.

Cookies and Security

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.

For example, we use cookies to:

* Remember the items in your Shopping Cart
* Control country and language settings
* Analyze visitor statistics and behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and most of our services will not function properly.

Delivery

Our expected delivery time for custom-made garments is approximately 15-20 workdays. For other products such as fabric samples, gift vouchers, ties, cuff links etc. the delivery time is 5-10 workdays. We ship our products to virtually any country in the world. The maximum shipping costs are 7.00 €. Extra charges will only apply if you choose the option for split delivery or if special delivery methods should be available.

Right to cancel

According to the Swedish consumer protection laws regarding remote agreements and home sale agreements, you as a consumer have the right to reject your goods purchased from us. The right of rejection can be issued to Tailor Store Sweden AB, Org.Nr. 556697-7061, Garnisonsgatan 48, 254 66 Helsingborg, Sweden. If you ordered goods that have been customized to your preferences, for example a tailor made shirt, the right to rejection is forfeited. The right of refusal does not apply if the purchase is worth less than 300 SEK and is only valid if the goods are returned in an unaltered state. You have the right to terminate the agreement by sending a message to Tailor Store within 14 days from the day of your purchase or within seven working days from the day of the agreement. This right does not apply for custom made goods like tailor made shirts as these are produced to meet your specifications and your needs. Please note that the process of making your shirt starts just hours after placing your order and production costs are involved. Any attempt to abuse our services will be prosecuted to the maximum extent possible under applicable law.

Tolerances

Tailor Store's custom-made products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you (slim/tapered, normal/regular or loose fit). If you choose the shirt measurements option, the measurements of your new shirt should be the same as on the original shirt, however, we can not guarantee that the seams and the design will be identical to the original shirt. We generally accept a slight variances from the original measurements. Please also note that we add a certain amount of fabric to our garments during production to adjust for the shrinkage that can occur during the first few washes of a garment. The amount added depends very much on the fabric itself and can therefore vary. We cannot guarantee that a garment in a standard size will have a perfect fit and therefore recommend you use your personal measurements instead. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.

Warranty

If the measurements or design of the custom-made garment you ordered do not correspond with your order for reasons other than mentioned above, we will offer you a new product free of charge by crediting your customer account. Please note that unused credits on your Tailor Store customer account will expire after one year. Tailor Store also takes responsibility for the cost of return shipments under the condition that you return the custom-made product in the same box as it was delivered in and send with the cheapest possible shipping method. Furthermore, it is the customer's responsibility to state the correct measurements in profiles.

Service

Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday to Friday. Please fill out the form in the section Customer Service for the fastest response.

Personal information

Tailor Store is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Tailor Store being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Tailor Store considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Tailor Store, natural catastrophes and any circumstances, events and circumstances that are beyond our control.